Refund and Returns Policy
TERMS AND CONDITIONS
1. INTRODUCTION
Welcome to Ox Resin Ltd (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website oxresin.co.uk and the purchase of our resin bound materials, decorative walling products, and epoxy resin systems.
By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. COMPANY INFORMATION
Ox Resin Ltd
Based in Unit 3 Alexandria Court, Alexandria Drive, Ashton-under-Lyne, Manchester, OL7 0QN
Email: orders@oxresin.co.uk
Phone: 0161 207 0707
Based in Unit 3 Alexandria Court, Alexandria Drive, Ashton-under-Lyne, Manchester, OL7 0QN
Email: orders@oxresin.co.uk
Phone: 0161 207 0707
3. PRODUCTS AND SERVICES
We supply professional-grade materials including:
- Resin bound surfacing systems and aggregates
- Decorative walling compounds and finishes
- Epoxy resin flooring systems
- Cleaning products and maintenance solutions
- Installation tools and accessories
4. ORDERING AND PAYMENT
4.1 All orders are subject to acceptance and product availability
4.2 Prices are displayed exclusive of VAT unless otherwise stated
4.3 We reserve the right to refuse any order
4.4 Payment must be received before dispatch unless credit account terms are agreed
4.5 We accept major credit cards, bank transfers, and approved payment methods
4.6 Bulk order discounts may be available – contact us for pricing
4.2 Prices are displayed exclusive of VAT unless otherwise stated
4.3 We reserve the right to refuse any order
4.4 Payment must be received before dispatch unless credit account terms are agreed
4.5 We accept major credit cards, bank transfers, and approved payment methods
4.6 Bulk order discounts may be available – contact us for pricing
5. DELIVERY
5.1 Delivery times are estimates based on product availability and location
5.2 Risk and title pass to you upon delivery
5.3 You must inspect goods upon delivery and report any damage within 48 hours
5.4 Delivery charges are calculated based on weight, volume, and location
5.5 We deliver throughout the UK with pallet delivery available for larger orders
5.6 Signature required for all deliveries
5.2 Risk and title pass to you upon delivery
5.3 You must inspect goods upon delivery and report any damage within 48 hours
5.4 Delivery charges are calculated based on weight, volume, and location
5.5 We deliver throughout the UK with pallet delivery available for larger orders
5.6 Signature required for all deliveries
6. RETURNS POLICY
6.1 Standard Returns
- You may return unopened, unused products within 14 days of delivery
- Products must be in original, unopened packaging with all labels intact
- Return shipping costs are your responsibility unless the product is faulty
- Refunds will be processed within 14 days of receiving returned goods
- A 15% restocking fee may apply to returned products
6.2 Non-Returnable Items
- Opened containers of resin, hardeners, or chemical products
- Custom-mixed or tinted products
- Products contaminated or damaged through improper storage
- Aggregates and stone products (unless faulty)
- Products past their shelf life or expiry date
6.3 Faulty or Damaged Products
- We will replace or refund faulty products at no cost to you
- Report faults within 7 days of delivery with photographic evidence
- We may require samples for technical analysis
- Batch numbers must be provided for quality control purposes
6.4 Technical Issues
If you experience application difficulties, please contact our technical support team before returning products. Many issues can be resolved with proper guidance.
If you experience application difficulties, please contact our technical support team before returning products. Many issues can be resolved with proper guidance.
7. PRODUCT INFORMATION AND TECHNICAL DATA
7.1 All technical data sheets and application guides are provided for guidance only
7.2 Environmental conditions affect product performance – follow storage and application guidelines
7.3 Always conduct test areas before full application
7.4 Shelf life information must be observed – we cannot accept returns of expired products
7.2 Environmental conditions affect product performance – follow storage and application guidelines
7.3 Always conduct test areas before full application
7.4 Shelf life information must be observed – we cannot accept returns of expired products
8. WARRANTIES AND LIABILITY
8.1 Products are warranted to meet published specifications when stored and applied correctly
8.2 We provide technical support but cannot guarantee installation outcomes
8.3 Our liability is limited to the replacement value of products supplied
8.4 We exclude liability for:
8.2 We provide technical support but cannot guarantee installation outcomes
8.3 Our liability is limited to the replacement value of products supplied
8.4 We exclude liability for:
- Installation failures due to improper application or surface preparation
- Weather-related application issues
- Consequential losses or project delays
- Products used outside recommended parameters
9. PROFESSIONAL USE
9.1 Our products are designed for professional contractors and experienced users
9.2 Proper training and experience are essential for successful application
9.3 Always follow health and safety guidelines and wear appropriate PPE
9.4 Ensure compliance with local building regulations and standards
9.2 Proper training and experience are essential for successful application
9.3 Always follow health and safety guidelines and wear appropriate PPE
9.4 Ensure compliance with local building regulations and standards
10. INTELLECTUAL PROPERTY
All content, trademarks, technical data, and materials on our website are our property or used with permission. You may not reproduce or distribute without written consent.
11. DATA PROTECTION
We process your personal data in accordance with our Privacy Policy and UK GDPR requirements.
12. GENERAL TERMS
12.1 These Terms are governed by English law
12.2 Any disputes will be subject to the jurisdiction of English courts
12.3 If any provision is invalid, the remainder continues in force
12.4 We may update these Terms with reasonable notice
12.2 Any disputes will be subject to the jurisdiction of English courts
12.3 If any provision is invalid, the remainder continues in force
12.4 We may update these Terms with reasonable notice
PRIVACY POLICY
1. WHO WE ARE
Ox Resin Ltd is a specialist supplier of resin bound surfacing materials, decorative walling products, and epoxy resin systems based in Ashton-under-Lyne, Manchester. We supply professional contractors, installers, and construction professionals throughout the UK.
2. INFORMATION WE COLLECT
2.1 Information You Provide:
- Name, company name, address, phone number, email address
- Payment and billing information
- Order history and product preferences
- Technical support requests and communication records
- Account registration details for trade customers
2.2 Information We Collect Automatically:
- Website usage data and product browsing behavior
- IP address and browser information
- Cookies and similar tracking technologies
- Order patterns and purchasing history
3. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Process and fulfill your product orders
- Manage your trade account and credit terms
- Provide technical support and product guidance
- Send order confirmations, delivery updates, and invoices
- Improve our product range and services
- Send product updates and technical bulletins (with your consent)
- Comply with legal and regulatory obligations
- Maintain customer records for business purposes
4. LEGAL BASIS FOR PROCESSING
We process your data based on:
- Contract performance – to fulfill orders and manage accounts
- Legitimate interests – to improve our business and provide customer support
- Consent – for marketing communications and optional cookies
- Legal obligations – for tax, accounting, and regulatory compliance
5. SHARING YOUR INFORMATION
We may share your data with:
- Courier and delivery companies for order fulfillment
- Payment processors and financial institutions
- Our suppliers for direct delivery arrangements
- Professional advisors (accountants, lawyers, insurers)
- Regulatory authorities when required by law
We never sell your personal data to third parties for marketing purposes.
6. INTERNATIONAL TRANSFERS
Your data is primarily processed within the UK. Any international transfers will be protected by appropriate safeguards in accordance with UK GDPR.
7. DATA RETENTION
We retain your data for:
- Order and invoice records: 7 years for tax and accounting purposes
- Customer account information: Duration of business relationship plus 2 years
- Marketing communications: Until you withdraw consent
- Website analytics: 26 months
- Technical support records: 3 years for quality and safety purposes
8. YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Object to processing for marketing purposes
- Request data portability
- Withdraw consent for marketing communications
To exercise these rights, contact us at orders@oxresin.co.uk
9. COOKIES AND TRACKING
We use cookies to:
- Remember your account login and preferences
- Analyze website performance and popular products
- Provide personalized product recommendations
- Enable essential shopping cart and checkout functions
- Track marketing campaign effectiveness
You can control cookies through your browser settings, though some website functions may be affected.
10. SECURITY
We implement appropriate security measures to protect your data, including:
- Secure data transmission (SSL encryption)
- Restricted access controls and staff training
- Regular security audits and updates
- Secure payment processing systems
- Protected customer databases
11. BUSINESS CUSTOMERS
For trade accounts and business customers, we may retain additional information including:
- Company registration details
- Credit references and payment terms
- Purchase order systems and approval processes
- Technical specifications and project requirements
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices, products, or legal requirements. We’ll notify you of significant changes via email or website notice.
13. COMPLAINTS
If you have concerns about how we handle your data, please contact us first at orders@oxresin.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO).